Refund and Returns Policy

Refund and Returns Policy

Overview

At Shopzenn, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.


Returns Policy

  1. Eligibility for Returns:
    • Items must be returned within 14 days of receiving your order.
    • Products must be in their original condition, unused, and in their original packaging.
    • Certain items, such as perishable goods or customized products, may not be eligible for return.
  2. How to Request a Return:
    • Contact our customer support team via info@shopzenn.com or call us at +971 455 499 0977 to initiate the return process.
    • Provide your order details and reason for the return.
    • Once approved, we will provide you with a return address.
  3. Return Shipping:
    • Customers are responsible for the shipping cost of returning items unless the return is due to a defect or an error on our part.

Refund Policy

  1. Refund Eligibility:
    • Refunds are processed once the returned item is inspected and approved by our team.
    • Refunds will not be issued for items that show signs of use, damage, or are returned without prior approval.
  2. Refund Process:
    • Approved refunds will be issued to your original payment method within 7-14 business days after we receive the returned item.
  3. Non-Refundable Items:
    • Shipping fees and taxes are non-refundable unless the return is due to our error.
    • Items on sale or marked as “Final Sale” are not eligible for refunds.

Shipping Delays or Damaged Items

  1. If your shipment is delayed or arrives damaged:
    • Contact our support team immediately with your order details and photos of the damaged product.
    • We will either replace the item or offer a refund.
  2. For delayed shipments:
    • Express Shipping: If your order does not arrive within 3 days, please contact us for immediate assistance.

Contact Us for Assistance

For any questions or concerns regarding returns or refunds, please reach out to us: