Refund and Returns Policy
Overview
At Shopzenn, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.
Returns Policy
- Eligibility for Returns:
- Items must be returned within 14 days of receiving your order.
- Products must be in their original condition, unused, and in their original packaging.
- Certain items, such as perishable goods or customized products, may not be eligible for return.
- How to Request a Return:
- Contact our customer support team via info@shopzenn.com or call us at +971 455 499 0977 to initiate the return process.
- Provide your order details and reason for the return.
- Once approved, we will provide you with a return address.
- Return Shipping:
- Customers are responsible for the shipping cost of returning items unless the return is due to a defect or an error on our part.
Refund Policy
- Refund Eligibility:
- Refunds are processed once the returned item is inspected and approved by our team.
- Refunds will not be issued for items that show signs of use, damage, or are returned without prior approval.
- Refund Process:
- Approved refunds will be issued to your original payment method within 7-14 business days after we receive the returned item.
- Non-Refundable Items:
- Shipping fees and taxes are non-refundable unless the return is due to our error.
- Items on sale or marked as “Final Sale” are not eligible for refunds.
Shipping Delays or Damaged Items
- If your shipment is delayed or arrives damaged:
- Contact our support team immediately with your order details and photos of the damaged product.
- We will either replace the item or offer a refund.
- For delayed shipments:
- Express Shipping: If your order does not arrive within 3 days, please contact us for immediate assistance.
Contact Us for Assistance
For any questions or concerns regarding returns or refunds, please reach out to us:
- Email: info@shopzenn.com
- Phone: +971 455 499 0977